A multi-state energy retailer
Replacing a multi-state utility platform
- 16 states migrated
- 300k+ customer records migrated
- no disruption to operations
Custom platform built by a third party → New service consolidating utility responses
The situation
A multi-state energy retailer exchanged data with electric distribution companies through a custom platform that a third party had engineered for it. Every state the retailer served depended on that platform, and the business needed to keep running while it was replaced.
The approach
The retailer moved to a new service that consolidates responses from electric distribution companies into a single interface. The migration covered every state the platform served and every customer record it held, and it ran without interrupting the retailer’s day-to-day operations.
The outcome
- 16 states migrated to the new service
- More than 300,000 customer records migrated
- No disruption to operations during the migration
Next step
Sitting on a system you're afraid to touch?
A Migration Risk Audit tells you exactly what's at risk, what it would take to move it safely, and whether now is even the right time.
Book a migration audit